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COVID-19 Information

  • Branch Updates: Lobby service is now available by appointment at our Hugo, North St. Paul and Woodbury branches. Learn More.
  • Financial Support: If your finances have been impacted by COVID-19 see our Payment Relief Options or Request to Skip Payments.
  • Business Owners: For business resources and information about Paycheck Protection loans through the SBA Click Here.
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COVID-19 (coronavirus) Update

Lobby service is now available by appointment at select branches

Ideal CU is proud to have provided its members with 24/7 account access during the Minnesota stay-at-home order. Now that the order is lifted, we look forward to gradually welcoming our members and the community back into branch lobbies.

Lobby service is now available by appointment at our Hugo, North St. Paul and Woodbury branches. Please use the guide below to determine which services are eligible for a lobby appointment. All teller transactions will continue to be drive-thru only.

Ideal CU's Eagan branch will be drive-thru teller service only Monday, June 1 - Saturday, June 6.

Make an Appointment

Please review the services guide below:

NOTE: Please call 651-770-7000 to determine the best method for any services that are not listed below. In most cases an appointment will NOT be required.

 

Branch Lobby

Drive Thru

Digital Banking

Contact Center

Hours

Appointment
Only

M-F: 9-5:30
Sat: 9-12

24/7
Access

M-F: 8-5
Sat: 9-12

Check Balances

 

Transfer Funds

 

Deposits & Withdrawals

Check Deposit

Mobile App Only

Open an Account

 

 

Apply for a Loan

 

 

New Debit Card

 

Safe Deposit Box

Coin Counting

 

Notary Service

 

Cashier's Check

 

Wire Transfer

 

Precautions We Are Taking as We Reopen to the Public

Visitors who enter our branches are encouraged to wear a mask. We are prepared to do our part to ensure the safety of our staff, members and the community. This includes:

  • Frequent disinfecting of surfaces and supplies by employees and sanitation professionals
  • Sneeze shields installed at all service areas
  • Floor guides to assist with social distancing
  • Maintaining low capacity at all times (7-10 visitors)
  • Removal of brochures, take-ones, coffee and check-in stations

Don’t feel comfortable coming inside?

We understand! Ideal CU drive-thru locations and the contact center remain open during regular business hours and you continue to have 24/7 access to your accounts using Ideal CU’s digital banking tools and other resources, which include:

  • Ideal Digital Banking & Mobile App: Check balances, view transactions, transfer money, pay bills, deposit checks via mobile check deposit and more. Enroll now
  • ATMs: Use self-serve ATMs at all Ideal CU branches to withdraw cash and make deposits. You also have surcharge-free access to over 40,000 ATMs nationwide through the CO-OP ATM Network.
  • Night-Drop Service: Deposits made through branch Night Drops will be processed the next business day. If you have a transaction that needs to be processed immediately please visit your nearest Ideal CU drive-thru branch. Note: Stillwater and Inver Grove Heights branches do not have drive-thru service.
  • Debit & Credit Cards: All Ideal CU cards will continue to work as normal to give you immediate access to your money for purchases at stores and online.
  • Online Account & Loan Applications: You will still be able to open additional accounts and apply for loans using our 24/7 online application. Most loans can be completed without ever needing to visit a branch. Open an account or apply for a loan.

Your money is safe and insured by the NCUA

Keep in mind your money is safe, secure and insured, up to a minimum of $250,000 per individual, by NCUA. You may qualify for more than $250,000 in coverage at Ideal if you own share accounts in different ownership categories. The most common categories for individual and family shares are single owner accounts, joint accounts, certain retirement accounts, revocable trust accounts, and irrevocable trust accounts. Learn more.

Lobby Appointment Hours

Mon, Tues, Thurs, Fri
9:00am - 5:00pm

Wednesday
10:00am - 5:00pm

Saturday
9:00am - 12:00pm

Make an Appointment

Drive-Thru Hours

Monday - Friday
9:00am - 5:30pm

Saturday
9:00am - 12:00pm

ATM & Night-Drop only at Inver Grove Heights, Stillwater branches.

Contact Center Hours

Monday - Friday
8:00am - 5:00pm

Saturday
9:00am - 12:00pm

Resources & Tools

A Message from Ideal CU President/CEO Brian Sherrick

We at Ideal Credit Union hope you and your family are staying safe. Rest assured your credit union has been working diligently to ensure you have access to the essential financial services you depend on while prioritizing the health and safety of our members, employees and our local communities.

We understand that these unprecedented times may bring financial challenges and unique needs. We are here to help. Please call us at 651-770-7000 with any questions or concerns you may have regarding your finances here at Ideal CU.


Be safe and be well. Together, we will get through this.

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Brian Sherrick
President/CEO
Ideal Credit Union