Gain access to our phone banking service with the unique sound of your voice
Provides stronger protection than passwords or secret questions
Enrollment is easy – we'll show you how to set up Voice ID in three simple steps
Unlock your account with a simple hello
It's pretty common knowledge that everyone has a unique fingerprint pattern. Well, your vocal characteristics are also one-of-a-kind, and we've used that scientific fact to your advantage. With our updated phone banking system, you can securely access your accounts with just the sound of your voice.
- Call 651-770-7000 anytime for fast balance checks, transfers, and more - no login hassle with Voice ID.
- 24/7 phone banking makes money management easy. Voice ID adds security without extra PINs.
- Manage your money anytime by phone - Voice ID gets you in quickly and securely. Skip the wait and the passwords. Call anytime, get help fast with Voice ID.
- Phone banking is always on. Voice ID makes it safer and simpler.
- Start with Standard Verification: During your call, you’ll complete the standard verification process by entering a code sent to your email or phone.
- Sign the Consent Form: If you choose to enroll, you’ll receive a consent form and a security document via email. Simply sign and return these electronically to proceed.
- Create Your Voiceprint: During the same call or a future one, you’ll be prompted to repeat a specific phrase three times into your phone to complete the setup.
To set up Voice ID, be sure to call from the phone number linked to your account.
Remember, if you can't get the help you need through telephone banking, you always have the option to speak with a member of our Contact Center during regular business hours.
Check your account balances anytime, anywhere
Transfer funds between Ideal CU or other banks
Monitor your budget and manage spending habits
Make one-time or recurring payments with Bill Pay
Chat with IDA for quick help by phone or online
Create and track your personal savings goals
Additional details
Want to dig deeper into how Voice ID works? Here are answers to some commonly asked questions.
Voice ID is as convenient as using your fingerprint to unlock your phone. It allows you to identify yourself quickly and securely when calling the Contact Center.
No, it cannot be stolen because it is not a recording of your voice. A voiceprint is a mathematical representation of the biometric and behavioral features of your voice - a series of numbers that cannot be used to reconstruct your actual voice. This makes it secure and resistant to hacking.
A voiceprint is a set of unique traits derived from your voice pattern, created using over 100 physical and behavioral characteristics, such as pitch, accent and the shape and size of your vocal tract. This ensures that your voiceprint is as unique as a fingerprint.
You don’t need to take any extra steps. The next time you call the Contact Center, your voiceprint will be securely created while we assist you.
Biometrics may fail if you’re attempting to log in to a joint account. Each account can only be tied to one biometric identifier, such as Face ID, fingerprint or Voice ID.
Yes, you can opt out at any time. Voice ID is designed to streamline and secure your experience, but if you prefer not to use it, alternative authentication methods will be available.
In most cases, yes. Minor changes caused by a cold or illness typically won’t affect Voice ID. In rare instances where verification is unsuccessful, we will use alternative methods to verify your identity until your voice returns to normal.
Absolutely. Voice ID is a highly secure method for verifying your identity over the phone. It employs advanced biometric technology to ensure that only you can access your account. Additionally, the chat version of IDA (our Intelligent Digital Assistant) uses the same authentication as our digital banking systems for added security.
Voice ID analyzes over 100 unique voice characteristics, making it highly resistant to mimicry or voice imitation.
Voice ID is as secure as other biometrics like fingerprints and Face ID, with the added convenience of hands-free operation over the phone.
Voice ID is designed to work effectively even in noisy environments, though it’s best to call from a quiet location for optimal accuracy.
If Voice ID is unavailable or unsuccessful, alternative authentication methods will always be offered to ensure you can access your account securely.