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Ideal Digital Assistant

Contact Us

Cutting-edge tech meets everyday banking with IDA, your always-on digital assistant

Live chat with us weekdays and Saturday morning - IDA’s on call 24/7

Powered by AI to deliver smarter, faster service every time you connect

Experience a bold new way to bank with IDA leading the way

IDA is the ideal way to get answers anytime

IDA is quick. And well-informed. And ready to help you manage money like a pro. Ideal’s Digital Assistant is the most efficient way to get assistance from us over the phone and online. Powered by artificial intelligence, IDA is on the cutting-edge of a new era as Ideal Credit Union constantly seeks to improve member service.

  • Available anytime so you can get help whenever it works for you 
  • Quick answers to common questions about rates, products, hours, and more 
  • Smarter money management with tools to check balances, view transactions, and transfer funds 
  • Faster support for everyday tasks so our team can focus on your more complex needs
Just so you know
  • IDA is always learning and improving to better understand your questions 
  • Every interaction helps her get smarter, even if she doesn’t have every answer yet 
  • Your privacy is protected with strong encryption and secure handling of your information
Level up your finances - from your home or on-the-go

Check your account balances anytime, anywhere

Transfer funds between Ideal CU or other banks

Monitor your budget and manage spending habits

Make one-time or recurring payments with Bill Pay

Chat with IDA for quick help by phone or online

Create and track your personal savings goals

Hand-picked for you
The Tech Enthusiast

Digital banking that fits your connected lifestyle.

Mobile Banking

Manage your money on the go with ease and control.

 Mobile Check Deposit

Deposit checks in seconds using your mobile device.

 Zelle®

Send money fast and secure with trusted technology.
The Beginner

The ideal starter pack for a bright financial future.

Free Checking

Simple, convenient & packed with benefits.

 Goal Savings

Name your goal and start saving with purpose.

 The IDA Insider

Guidance to reach your financial goals.
The Tech Enthusiast

Digital banking that fits your connected lifestyle.

Mobile Banking

Manage your money on the go with ease and control.

 Mobile Check Deposit

Deposit checks in seconds using your mobile device.

 Zelle®

Send money fast and secure with trusted technology.
The Beginner

The ideal starter pack for a bright financial future.

Free Checking

Simple, convenient & packed with benefits.

 Goal Savings

Name your goal and start saving with purpose.

 The IDA Insider

Guidance to reach your financial goals.
The Tech Enthusiast

Digital banking that fits your connected lifestyle.

Mobile Banking

Manage your money on the go with ease and control.

 Mobile Check Deposit

Deposit checks in seconds using your mobile device.

 Zelle®

Send money fast and secure with trusted technology.
The Beginner

The ideal starter pack for a bright financial future.

Free Checking

Simple, convenient & packed with benefits.

 Goal Savings

Name your goal and start saving with purpose.

 The IDA Insider

Guidance to reach your financial goals.

Frequently Asked Questions

Currently, IDA understands and responds in English.

Yes. IDA will always attempt to authenticate you first. If unsuccessful, she’ll transfer you to a live agent during business hours. After hours, IDA can’t provide account-specific details without verification.

To give members quick, efficient help 24/7. IDA answers general questions anytime.

Yes. IDA uses advanced encryption and our team monitors for security risks.

No - IDA is available 24/7.

No. IDA is a free service for Ideal CU members.

  • Windows® 7 or higher
  • Mac® OSX 10.12 or higher
  • Chrome™ 68+, Safari® 12+, Firefox™ 62+, Edge™ 15.15063+

Yes. IDA can guide you to the online membership application.

It depends on your request. IDA may ask for details or authentication questions.

IDA can connect you to the right department but can’t give status updates yet.

Yes. During business hours, you can call or chat with a Contact Center representative.

  • Checking balances and transaction history
  • Making online payments
  • Transferring funds

Yes! IDA will gain new features and improvements in the coming months.

Yes. IDA can answer basic questions and send responses by text.

IDA is designed to answer a wide range of questions accurately and is always learning to serve members better.

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