Digital Banking FAQs

Digital Banking FAQs

Choose a topic

Choose from the Ideal Digital Banking sections below to find answers to common questions.

Mobile Banking (App) FAQs

Accounts Widget FAQ

Learn how to use the Accounts Widget. Included in this video:

  • Accounts Overview
  • Viewing transaction history
  • Setting Transaction Categories
    (starts at 1:00)
  • Viewing Account Details

Bill Pay Widget FAQs

Learn how to use the Bill Pay Widget.

Transfers Widget FAQs

Learn how to use the Transfers Widget. Included in this video:

  • Schedule one-time and recurring transfers
  • Transfer to another member's Ideal CU account
    (starts at 1:24)
  • Transfer to external accounts you own at other financial institutions
    (starts at 3:27)
  • Viewing or canceling scheduled transfers
    (starts at 6:07)
  • Viewing transfer history
    (starts at 6:45)


Settings FAQs

Credit Card Management FAQs

Mortgage Management FAQs

Digital Banking Help

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Mobile App

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Downloading Transaction Categories (Current Online Banking)

If you currently use Transaction Categories, perform a transaction download for your records prior to September 21st. You can reference these when you reset your Transaction Categories in the Enhanced Ideal Digital Banking once it is available on Tuesday, September 25th. Transaction Categories will not automatically carry over to the enhanced system.

  1. Log in to the current Ideal Online Banking.
  2. Click on your checking account.
  3. Above your list of transactions, click Download File. (See example below).

screenshot transaction download 2