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Online Banking FAQ

Digital Banking

Frequently Asked Questions

Have questions about the enhanced Ideal Digital Banking? Choose from the topics below to find answers to common questions.

General FAQs


Mobile Banking (App) FAQs


Accounts Widget FAQ

Learn how to use the Accounts Widget. Included in this video:

  • Accounts Overview
  • Viewing transaction history
  • Setting Transaction Categories
    (starts at 1:00)
  • Viewing Account Details


Bill Pay Widget FAQs

Learn how to use the Bill Pay Widget.


Transfers Widget FAQs

Learn how to use the Transfers Widget. Included in this video:

  • Schedule one-time and recurring transfers
  • Transfer to another member's Ideal CU account
    (starts at 1:24)
  • Transfer to external accounts you own at other financial institutions
    (starts at 3:27)
  • Viewing or canceling scheduled transfers
    (starts at 6:07)
  • Viewing transfer history
    (starts at 6:45)

 


Settings FAQs


Credit Card Management FAQs

Mortgage Management FAQs

2020 - 21 Holiday Hours

Martin Luther King, Jr. Day

Monday, January 20th
All locations closed.


President's Day
Monday, February 17th
All locations closed.


Good Friday
Friday, April 10th
All locations open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


Memorial Day
Monday, May 25th
All locations closed.


Independence Day
Saturday, July 4th
All locations closed.


Labor Day
Monday, September 7th
All locations closed.


Columbus Day
Monday, October 12th
All locations closed.


Veterans Day
Wednesday, November 11th
All locations closed


Thanksgiving Day
Thursday, November 26th
All locations closed.


Day after Thanksgiving
All locations are open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


Christmas Eve
Thursday, December 24th
All locations open until 1:00 p.m.
Lobby - 9:00 a.m. to 1:00 p.m.
Drive-thru - 9:00 a.m. to 1:00 p.m.


Christmas Day
Friday, December 25th
All locations closed.


New Year's Eve
Thursday, December 31
All locations open regular business hours
Lobby - 9:00 a.m. to 5:00 p.m.
Drive-thru - 9:00 a.m. to 5:30 p.m.


New Years Day (2021)
Friday, January 1st
All locations closed